Contact

We value our customers and are here to assist with questions about orders, products, shipping, returns, and refunds.

1. Customer Service Email

Email: service@mitu.shop

2. Customer Service Phone

Phone: +1 205-423-6302

3. Customer Service Hours

Monday–Friday
9:00 AM–5:00 PM
Central Time (CT), United States

Customer service hours may be adjusted during U.S. holidays.

4. U.S. Contact / Service Address

108 Commercial St NE
Hanceville, AL 35077
United States

This address is used for U.S. customer contact, customer service, and return support.

The specific return address will be provided after a return request has been approved, based on the applicable order and return arrangements.

5. China Company / Factory Address

Room 203, Building 3, D330, Huancheng West Road, Yongjun Community, Beiyuan Subdistrict, Yiwu City, Jinhua City, Zhejiang Province, China

This address is used for company, manufacturing, quality inspection, and packaging-related business information.

6. Contact Form

You may also contact us through the Contact Form available on our website.

When submitting a contact form, please provide your name, email address, and details of your inquiry so that we can respond appropriately.

7. Order Inquiries

If you are contacting us about an order, please provide, when available:

• Order number
• Name used to place the order
• Email address used to place the order
• Tracking number, if applicable
• Details of the issue you need assistance with

For questions about returns, refunds, shipping delays, or missing packages, please include relevant order information and any necessary photos or tracking details.