Contact

We value our customers and are here to assist with questions about orders, products, shipping, returns, and refunds.

1. Customer Service Email
Email: service@mituhome.shop

2. Customer Service Phone
Phone: +1 205-423-6302

3. Customer Service Hours
Monday–Friday 9:00 AM–5:00 PM Central Time (CT), United States
Customer service hours may be adjusted during U.S. holidays.

4. China Company / Factory Address
Yiwu Mitu Culture Products Co., Ltd.
Room 203, Building 3, D330, Huancheng West Road, Yongjun Community, Beiyuan Subdistrict, Yiwu City, Jinhua City, Zhejiang Province, China

5. Shipping Information
Our products are manufactured in China. For orders placed by customers in the United States, we partner with U.S.-based logistics and fulfillment partners to process and ship orders within the United States, aiming for faster delivery times.

6. Contact Form
You may also contact us through the Contact Form available on our website. When submitting a contact form, please provide your name, email address, and details of your inquiry so that we can respond appropriately.

7. Order Inquiries
If you are contacting us about an order, please provide, when available:

• Order number
• Name used to place the order
• Email address used to place the order
• Tracking number, if applicable
• Details of the issue you need assistance with

For questions about returns, refunds, shipping delays, or missing packages, please include relevant order information and any necessary photos or tracking details.