Refund policy

Effective Date: July 22, 2026

We want you to be satisfied with your purchase from Mitu. If you have any issue with your order, please contact our customer service team, and we will assist you in accordance with this policy.

1. Return Request Period
If you are not satisfied with an item you received, you may submit a return request within 30 days after the order is delivered. The return period begins on the delivery date shown in the shipping carrier's tracking information, not on the date the order was placed or payment was completed. Return requests must be submitted within the 30-day period. Requests submitted after this period may not be approved.

2. Return Conditions
Returned products should meet the following conditions:

  • Unused
  • Unwashed
  • Undamaged
  • In their original condition
  • Include original accessories, if applicable
  • Properly packaged for safe return shipping

For returns due to personal reasons, such as a change of mind, ordering the wrong product, or personal preference, the product must generally be unused and include all original product components and accessories. If a returned product has been damaged due to customer use, installation, modification, or improper handling, we may not be able to provide a full refund.

3. How to Request a Return
Before sending any product back, please contact us to submit a return request.
Email: service@mituhome.shop
Phone: +1 205-423-6302

Please include:

  • Order number
  • Customer name
  • Product name
  • Reason for the return
  • Photos of the product or issue, if applicable

Please do not send products back before your return request has been approved. After your return request is approved, we will provide specific return instructions and the return process.

4. Return Address
Please ship approved returns to the following address:

Return Address:
105 Vulcan Road, Ste 221
Birmingham, AL 35209
United States

Please only ship returns after receiving our approval. This is our designated return address for U.S. orders.

5. Return Shipping Costs
If a return is due to:

  • Damage upon delivery
  • A confirmed manufacturing defect
  • Receiving an incorrect product
  • An incorrect item shipped by us

After confirming the issue, we will cover reasonable return shipping costs or provide another appropriate resolution, depending on the circumstances.

If a return is requested for personal reasons, such as a change of mind, ordering the wrong product, or personal preference, the customer is generally responsible for the return shipping costs.

Restocking Fee: $0
No restocking fee will be charged for eligible returns.

6. Exchanges
We currently do not offer direct product exchanges. If you would like a different product, you generally need to submit a return request in accordance with this policy. After the approved return has been received and processed, you may place a new order for the desired product.

7. Refund Processing
After we receive and inspect the returned product, we will process an eligible refund within 3–5 business days. Refunds are generally issued to the original payment method used for the order. For approved returns due to personal reasons, any original shipping charges paid by the customer are generally non-refundable. If the return is due to a confirmed product defect, damage upon delivery, or an incorrect product shipped by us, we will review the circumstances and provide an appropriate refund or other resolution, including applicable shipping costs when appropriate. Once we process the refund, the time required for the funds to appear in your account may depend on your bank, credit card issuer, or payment service provider. If we have processed your refund but you have not received it within a reasonable period, please first contact your bank or payment service provider before contacting us.

8. Items Not Eligible for Return
The following situations may not qualify for a return:

  • The 30-day return period has expired
  • The product has been used
  • The product was damaged by the customer
  • Original accessories are missing, if applicable
  • The product was damaged due to improper installation, use, or storage
  • The product has been modified or altered by the customer
  • We are unable to verify that the product belongs to the relevant order

We may reject a return or refund request if the returned product does not meet the applicable return conditions.

9. Products Lost or Damaged During Transit
If your product is severely damaged during transit, or if tracking shows that the package was delivered but you did not receive it, please contact us within 7 days after discovering the issue. Please provide your order number, tracking number, and relevant photos or information so that we can investigate the issue and contact the shipping carrier when necessary. For packages shown as delivered but not received, we may request additional information or ask you to check with household members, neighbors, or the delivery location before we contact the shipping carrier.

10. Contact Us
If you have any questions about returns or refunds, please contact us:
Email: service@mituhome.shop
Phone: +1 205-423-6302
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time (CT), United States