Terms of service

Effective Date: July 22, 2026

Welcome to the Mitu website. By accessing or using our website, you agree to comply with these Terms of Service. If you do not agree with these terms, please stop using the website.

1. Website Use

You may use our website to browse products, obtain product information, create an account, and purchase products.

You agree to:

  • Provide accurate and complete information;
  • Use the website only for lawful purposes;
  • Not interfere with the operation of the website;
  • Not attempt unauthorized access to our systems or other user accounts;
  • Not copy, modify, or misuse website content.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, and other information on our website are accurate.

Because display devices may differ from actual products, product images are provided for product presentation purposes and reasonable visual differences may occur.

We reserve the right to correct obvious errors in product information.

3. Orders and Purchases

When you place an order, you are submitting a request to purchase the products listed in your order.

We reserve the right to refuse or cancel an order due to:

  • Product availability;
  • Obvious errors in product information or pricing;
  • Payment failure;
  • Suspected fraud or unauthorized transactions;
  • An invalid or undeliverable shipping address;
  • Other reasonable business or legal reasons.

If we cancel an order that has already been paid for, we will process a refund through the applicable payment method.

4. Prices and Payments

Product prices are displayed on the website and at checkout.

Unless otherwise stated, applicable shipping charges will be displayed at checkout.

Customers are responsible for providing accurate payment and billing information.

5. Intellectual Property

The text, product images, graphics, logos, brand names, website design, website content, and other materials on this website are owned by Mitu or the applicable rights holders, or are used with appropriate authorization, unless otherwise stated.

You may not copy, modify, distribute, sell, republish, or commercially use website content without written permission.

The Mitu brand name and related brand assets may not be used without authorization.

6. User-Submitted Content

If you submit reviews, feedback, images, suggestions, or other content to us, you represent that you have the legal rights necessary to submit such content and that the content does not infringe the intellectual property or other legal rights of any third party.

To the extent permitted by applicable law, you grant us a non-exclusive license to use such content for operating, improving, and promoting our business.

7. Returns and Refunds

All returns and refunds are subject to our Return & Refund Policy.

Please review the applicable return and refund policy before purchasing products.

8. Shipping

All shipments are subject to our Shipping Policy.

Estimated delivery times are not guaranteed delivery dates. Delivery may be affected by carriers, weather, holidays, and other circumstances beyond our reasonable control.

9. Disclaimer

To the maximum extent permitted by applicable law, the website and its content are provided on an "as is" and "as available" basis.

We do not guarantee that the website will always be error-free, uninterrupted, or completely secure.

Nothing in these Terms limits any mandatory consumer rights that cannot be waived under applicable law.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Mitu will not be liable for indirect, incidental, special, or consequential damages arising from or related to the use of or inability to use the website or products.

Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded.

11. Governing Law and Dispute Resolution

These Terms of Service are governed by applicable laws of the United States to the extent permitted by law.

If a dispute arises, the parties will first attempt to resolve the matter through good-faith communication.

If the dispute cannot be resolved through communication, it may be submitted to a court of competent jurisdiction.

12. Changes to These Terms

We may update these Terms of Service to reflect changes in our business or legal requirements.

Updated terms will be posted on this page with a revised effective date.

13. Contact Us

If you have questions about these Terms of Service, please contact us:

Mitu

U.S. Contact / Service Address:
108 Commercial St NE
Hanceville, AL 35077
United States

Phone: +1 205-423-6302
Email: service@mitu.shop

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM
Central Time (CT), United States