Shipping policy
Effective Date: July 22, 2026
Thank you for shopping at Mitu. This Shipping Policy explains how your orders are processed, shipped, and delivered when you purchase from our online store.
1. Shipping Area
Mitu currently ships to customers with valid shipping addresses within the United States only. We do not offer international shipping to any country or region outside the United States.
We currently do not ship to P.O. Boxes or APO/FPO/DPO military addresses. Some remote areas may also be undeliverable due to carrier limitations. If we are unable to ship to the address you provided, we will contact you and issue a full refund.
2. Order Processing Time
Orders are generally processed and shipped within 1–3 business days after successful payment. Business days are Monday through Friday, excluding U.S. federal holidays.
Order Cutoff Time: Orders placed after 3:00 PM Central Time (CT) will have their processing time calculated starting from the next business day.
During peak periods (such as major promotions or holidays), processing time may be extended. Order processing time does not include transit time.
3. Shipping Origin
Orders are processed and shipped from our U.S. facility located at:
105 Vulcan Road, Ste 221
Birmingham, AL 35209
United States
4. Shipping Methods
We currently offer Standard Shipping for all U.S. orders. Depending on the destination, package size, and weight, shipments may be handled by USPS, UPS, FedEx, DHL, or other appropriate carriers.
5. Estimated Delivery Time
Estimated transit time is 3–7 business days after the order has been processed and shipped. Total estimated delivery time (processing + transit) is approximately 4–10 business days. Delivery times are estimates only and are not guaranteed. Delays may occur due to weather, carrier operations, holidays, incorrect address information, or other circumstances beyond our reasonable control.
6. Shipping Rates
| Merchandise Subtotal | Standard Shipping Fee |
|---|---|
| Below $69.00 USD | $6.99 USD |
| $69.00 USD or more | Free |
The free shipping threshold is based on the merchandise subtotal before shipping charges. Applicable shipping fees will be displayed at checkout before you complete your order.
7. Taxes
All product prices displayed on our website are tax-inclusive. Customers do not need to pay any additional taxes at checkout.
8. Order Confirmation
After your order is successfully placed, you will receive an order confirmation email. Please carefully check your order details, including shipping address, product information, and contact details. If you notice any errors, please contact us immediately at service@mituhome.shop.
9. Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information (when available). Please note that tracking status may take 24–72 hours to update after the package has been handed over to the carrier.
10. Incorrect or Incomplete Shipping Address
Customers are responsible for providing accurate, complete, and up-to-date shipping information at checkout. Mitu is not responsible for delivery delays, failed delivery, lost packages, or additional shipping costs resulting from incorrect, incomplete, or outdated address information provided by the customer. If a package is returned due to an undeliverable address, we will contact you to discuss next steps. Reshipping costs will apply and must be paid before the order can be re-shipped.
11. Delivery Issues
If tracking shows that your package has been delivered but you have not received it, please first check the following:
- Your mailbox, front door, porch, lobby, or other designated delivery areas
- Other household members or neighbors who may have accepted the package
- Any delivery notice left by the carrier
If you still cannot locate the package after checking the above, please contact us at service@mituhome.shop for further assistance.
12. Lost, Damaged, or Severely Delayed Packages
If your package is confirmed lost, arrives damaged, or is severely delayed (beyond the estimated delivery window by 7 or more business days), please contact us promptly. For lost or severely delayed packages, please contact us within 15 calendar days of the estimated delivery date. For damaged packages, please contact us within 7 calendar days of receipt. Please provide your order number, tracking number, and clear photos of the item and original packaging (for damage claims). We will review the issue and work with the carrier to determine an appropriate resolution, which may include a free reshipment of the same item or a full refund to your original payment method.
13. Damaged or Incorrect Items
Please inspect your order upon receipt. If you receive a damaged, defective, or incorrect item, please refer to our Refund Policy for full eligibility requirements and claim instructions. All such claims must be submitted within 7 calendar days of delivery.
14. Order Cancellation Before Shipping
If you need to cancel or modify your order before it ships, please contact us as soon as possible at service@mituhome.shop. We will do our best to accommodate your request if the order has not yet entered processing or shipping. Once an order has entered processing or has been shipped, it cannot be cancelled. For returns after delivery, please follow the rules in our Refund Policy.
15. Contact Us
If you have any questions about shipping, delivery, tracking, or order status, please contact our customer support team:
Email: service@mituhome.shop
Phone: +1 205-423-6302
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT), United States (excluding U.S. public holidays)
We aim to respond to all email inquiries within 24 business hours.
Mitu currently serves customers in the United States only.