Shipping policy

Effective Date: July 22, 2026

We currently ship to customers in the United States only.

1. Shipping Area

We currently ship orders to customers with valid shipping addresses within the United States only.

We do not currently offer international shipping outside the United States.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

We may be unable to deliver to certain addresses that cannot reliably receive packages. If the shipping address provided is incomplete or invalid, we may contact the customer to request updated address information.

2. Shipping Origin

Orders are shipped from China and delivered to customers in the United States.

Our China Company / Factory Address is used for company, manufacturing, quality inspection, and packaging-related business information.

Our U.S. Contact / Service Address is provided for U.S. customer contact, customer service, and return support.

3. Order Processing Time

Orders are generally processed and shipped within 1–3 business days after the order is successfully placed and payment is completed.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed after 3:00 PM Central Time (CT) will have their processing time calculated starting from the next business day.

Order processing time does not include transit time.

Once an order has been processed and shipped, we will send a shipping confirmation email with available tracking information to the email address provided when the order was placed.

4. Transit Time and Estimated Delivery Time

The estimated transit time for standard shipping to the United States is 3–7 business days after the order has been processed and shipped.

The estimated total delivery time, including order processing and transit time, is 4–10 business days.

These delivery timeframes are estimates and are not guaranteed delivery dates.

Actual delivery times may vary due to carrier operations, customs processing, weather, holidays, logistics network conditions, incorrect address information, or other circumstances beyond our reasonable control.

5. Shipping Rates

We currently offer standard shipping to customers in the United States.

For orders with a merchandise subtotal below $69.00 USD, a $6.99 USD standard shipping fee applies.

Orders with a merchandise subtotal of $69.00 USD or more qualify for free standard shipping.

The free shipping threshold is based on the merchandise subtotal before shipping charges.

Any applicable shipping charges will be displayed at checkout before the order is completed.

6. Carriers and Tracking

Depending on the shipping destination, package size, package weight, and logistics arrangements, we may use USPS, UPS, FedEx, DHL, or other appropriate shipping carriers.

After an order has been shipped, we will provide tracking information when tracking is available.

Tracking information will be sent to the email address provided by the customer.

Customers can use the tracking information provided in the shipping confirmation email to check the shipment status.

Tracking information may take some time to appear or update in the carrier's system after shipment.

7. Shipping Address

Customers are responsible for providing an accurate, complete, and valid shipping address when placing an order.

If you discover that your shipping address is incorrect and your order has not yet been shipped, please contact us as soon as possible:

Email: service@mitu.shop
Phone: +1 205-423-6302

We will make reasonable efforts to assist with address corrections before shipment.

Once an order has been shipped, we may not be able to change the shipping address.

If an order cannot be delivered because of an incorrect, incomplete, or invalid address provided by the customer, additional shipping or reshipping costs may be charged to the customer.

8. Shipping Delays

Estimated delivery times may be affected by circumstances including:

  • U.S. federal holidays;
  • Severe weather;
  • Carrier delays;
  • Logistics network congestion;
  • Customs processing;
  • Incorrect or incomplete shipping address information;
  • Force majeure events;
  • Other circumstances beyond our reasonable control.

If we become aware of a significant delay affecting an order, we will contact the customer using the contact information provided with the order when reasonably possible.

Shipping times are estimates and do not constitute a guarantee of a specific delivery date.

9. Lost or Severely Damaged Packages

If a package is marked as delivered but has not been received, or if a package is severely damaged during transit, please contact us within 7 days after discovering the issue.

Please contact us at:

Email: service@mitu.shop
Phone: +1 205-423-6302

Please provide the following information when contacting us:

  • Order number;
  • Recipient name;
  • Shipping address;
  • Tracking number;
  • Photos of the damaged package or product, if applicable.

We will review the situation and contact the shipping carrier when necessary to investigate the issue and determine an appropriate resolution.

10. Customs Duties and Import Taxes

Orders shipped from China to customers in the United States may be subject to applicable customs duties, import taxes, or other government charges.

Any such charges, if applicable, are determined by the relevant government authorities and may depend on the value, classification, and origin of the goods.

Unless otherwise stated at checkout or required by applicable law, customers are responsible for any customs duties, import taxes, or other government charges imposed on their orders.

11. Shipping Confirmation

After your order has been processed and shipped, we will send a shipping confirmation email to the email address provided during checkout.

When available, the email will include the tracking number and tracking information.

Please make sure that your email address is accurate when placing your order.

12. Contact Us

If you have any questions about shipping, order processing, delivery, or tracking, please contact us:

Mitu

U.S. Contact / Service Address:
108 Commercial St NE
Hanceville, AL 35077
United States

Phone: +1 205-423-6302
Email: service@mitu.shop

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM
Central Time (CT), United States

China Company / Factory Address:
Room 203, Building 3, D330 Huancheng West Road, Yongjun Community, Beiyuan Subdistrict, Yiwu City, Jinhua City, Zhejiang Province, China

This China address is used for company, manufacturing, quality inspection, and packaging-related business information.